Terms & Conditions

Effective Date: 14th July 

Welcome to sampurnnaenterprise.com ("Website", "we", "our", or "us"). Please read these Terms and Conditions ("Terms") carefully before using our services. By accessing or using the Website and purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. Website Ownership and Contact Information

This Website is operated by Sampurnna Enterprise, a registered business in India.

GST Number: 19FEFPP1059Q1ZP
Trade License Number: 465
Registered Address: Vill - Paisiti, P.O - Shyamchak, Dist - Paschim Medinipur, PIN - 721301
Email: sampurnnaenterprise@gmail.com
Phone: +91 8436175649

2. Eligibility to Use

By using this Website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian. You also agree to provide accurate, current, and complete information when making a purchase or registering for an account.

3. Product Information and Pricing

a. Product Descriptions

We strive to ensure that all product details, descriptions, specifications, and prices appearing on the Website are accurate. However, we do not warrant that product descriptions or other content is free of errors. Images are for representation purposes only and may vary slightly from the actual product.

b. Pricing Policy

Prices are subject to change without notice. All prices are listed in INR (₹) and include applicable taxes unless stated otherwise. We reserve the right to correct pricing errors and to refuse or cancel any orders placed for products listed at an incorrect price.

4. Orders and Payment

a. Order Acceptance

Your order is an offer to purchase our products. We reserve the right to accept or reject your order at our discretion. Once your order is confirmed, you will receive an email notification with your order details.

b. Payment Methods

We accept multiple payment methods including UPI, credit/debit cards, net banking, and Cash on Delivery (if available). By providing payment information, you warrant that you are authorized to use the method and that sufficient funds are available.

5. Shipping and Delivery

a. Delivery Timeline

We strive to dispatch all orders within 1-3 business days. Delivery times may vary depending on your location and external logistics factors. Estimated delivery timelines will be displayed during checkout.

b. Delivery Areas

We currently ship across most locations in India. If your location is not serviceable, you will be informed during checkout.

c. Delays

We are not responsible for delays caused by courier partners, weather, natural disasters, or other unforeseen events.

6. Returns, Refunds, and Cancellations

a. Return Policy

You may return electronics and gadgets within 7 days of delivery if the item is defective, damaged, or not as described. The item must be returned in its original packaging along with the invoice and all accessories.

b. Refunds

Refunds are initiated within 3–7 business days after inspection of the returned product. Refunds will be processed through the original payment method.

c. Cancellations

Orders can be cancelled before they are shipped. Once an item is dispatched, it cannot be cancelled. In case of prepaid orders, refunds will be processed within 5–7 business days.

7. Warranty and Liability

a. Manufacturer Warranty

Certain products may carry a manufacturer warranty. We are not responsible for warranty claims or repairs. Please contact the respective manufacturer for support and service.

b. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use our products or Website. This includes, but is not limited to, loss of profits, data, or goodwill.

8. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, product data, audio clips, digital downloads, and software, is the property of Sampurnna Enterprise or its content suppliers and is protected by applicable copyright and trademark laws.

You may not copy, reproduce, distribute, display, sell, or exploit any part of the Website or its content without express written permission.

9. User Conduct

By using this Website, you agree not to:

  • Post or transmit false, misleading, or illegal information

  • Use the site for fraudulent purposes

  • Violate intellectual property rights

  • Engage in any activity that disrupts or interferes with the Website’s operations

  • Upload or transmit any viruses or harmful code

10. Third-Party Links

Our Website may contain links to external sites operated by third parties. These links are provided for convenience only. We do not endorse or accept any responsibility for the content or practices of third-party websites.

11. Privacy and Security

Your use of the Website is also governed by our [Privacy Policy]. We take reasonable precautions to protect your personal information but cannot guarantee complete security.

For complete details, please review our separate Privacy Policy.

12. Account Management

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to terminate your account at any time for violations of these Terms.

13. Dispute Resolution

Any disputes arising from the use of this Website or our services will be governed by the laws of India. You agree to submit to the exclusive jurisdiction of the courts located in Paschim Medinipur, West Bengal.

14. Force Majeure

We shall not be held liable for any delay or failure in performance resulting from acts beyond our control, including but not limited to natural disasters, war, terrorism, labor strikes, transportation delays, pandemic, or power outages.

15. Changes to the Terms

We reserve the right to update or change these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms regularly. Continued use of the Website constitutes acceptance of any modifications.

16. Termination

We reserve the right to suspend or terminate your access to the Website at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or us.

17. Indemnification

You agree to indemnify, defend, and hold harmless Sampurnna Enterprise, its directors, officers, employees, affiliates, agents, and licensors from and against all claims, losses, expenses, damages, and costs resulting from your use of the Website or your violation of these Terms.

18. Feedback and Suggestions

We welcome your feedback and suggestions. Any ideas submitted to us shall be considered non-proprietary and we shall be free to use such content for any purpose without compensation to you.

19. Contact Information

If you have any questions regarding these Terms and Conditions, you may contact us using the following details:

Sampurnna Enterprise
Address: Vill - Paisiti, P.O - Shyamchak, Dist - Paschim Medinipur, PIN - 721301
Email: sampurnnaenterprise@gmail.com
Phone: +91 8436175649

Thank you for visiting sampurnnaenterprise.com. We value your trust and are committed to offering a safe and reliable shopping experience.